Our TECHNICAL Services

TECHNICAL SUPPORT SERVICES

Managing increasing IT complexity and costs requires a partner with a proven track record.

We assist our customers in aligning their business objectives with IT services, wrapped with a First Class support framework designed to improve end-user experience. We further decrease IT complexity by providing integrated support services through technology experts who scale to meet new challenges as and when required. Access to advanced technical skills from a single point of contact, site risk assessments, vendor management as well as our ability to communicate a clear technology roadmap with proven management controls. Each solution is bespoke to our customer’s requirements, uniquely focused to meet the demands of their business needs around the clock.

Over the years we have established a mature service engagement model, providing support 24 / 7 / 365 support for not only our local clients, but global clients too. In addition, we offer hybrid engagements including remote, field, onsite or fully outsourced support types.

MANAGED SERVICES APPROACH

We have developed a unique framework for delivering Remote Managed Services, flexible and tailor-made to each client. Our objectives are to provide affordable, proactive IT support, with a focus on optimisation, stability and risk mitigation. Our framework helps us to automate and schedule daily, weekly and monthly IT tasks and processes, thus reducing waiting times and promoting a more seamless user experience. We provide reporting that spans across both hardware and software technologies, making it easy for those ‘on-the-fly’ decision-making moments. Our core values provide our clients with peace of mind, ensuring that they will receive service from a certified, experienced and professional engineer.

Our model allows customers to leverage expert support skills at lower costs, whilst maintaining control of business-critical systems and monitoring essential services. Approved scheduled maintenance after hours allows maximum uptime with minimal impact and risk.

END – TO – END

SERVICE CENTRIC SOLUTIONS

SERVICE DESK (ITIL) – SINGLE POINT OF CONTACT

RESPONSE WITHIN 1 HOUR; SAME DAY RESOLUTION

BANDWIDTH MANAGEMENT AND OPTIMISATION

HYPERVISOR, VIRTUAL OR PHYSICAL SERVER MANAGEMENT

ACTIVE DIRECTORY HEALTH MANAGEMENT

FEILD ENGINEER ASSISTANCE

VENDOR MANAGEMENT

AFTER HOURS MONITORING AND MAINTENANCE – 24 / 7 / 365

NETWORK MANAGEMENT (FIREWALL, SWITCHES, ROUTERS, ACCESS POINTS)

FULL MICROSOFT APPLICATION STACK MANAGEMENT (o365, Azure, Exchange, System Centre, SQL)

STORAGE MANAGEMENT

BACKUP AND RECOVERY

MOBILE DEVICE MANAGEMENT

DEDICATED ONSITE SKILLS ACROSS THE COUNTER